Agenda

GenAI is the most disruptive innovation of our time. Come join me for an engaging discussion on the importance of enabling transparency to succeeding with GenAI to empower your Digital Transformation.

Technical debt can slow down and limit the growth of your Salesforce organization, but with the right strategy, it can be turned into a valuable asset. This presentation highlights how identifying knowledge gaps while examining technical debt can lead to better training for admins and developers. It stresses the importance of thorough documentation, following best practices, and regularly evaluating the system. These actions not only reduce technical debt but also help teams create and sustain an efficient and strong Salesforce environment.

As AI-driven automation transforms CRM, Salesforce Agentforce emerges as a powerful tool for enhancing customer interactions. But to fully harness its potential, organizations need a solid DevOps strategy. This session explores why DevOps is critical for deploying and managing Agentforce effectively, when to implement DevOps processes to support AI-driven workflows, and how to leverage automation, CI/CD, and governance best practices to ensure scalable, secure, and efficient deployments. Attendees will gain practical insights on integrating DevOps with Agentforce, accelerating innovation while maintaining stability in an evolving agentic world.

Learn how to seamlessly integrate use case paths into your DevOps workflow to better align business requirements with continuous delivery. This practical session explores how use case paths enhance each phase of the DevOps lifecycle - from planning and development through CI/CD to monitoring and feedback. You'll discover concrete strategies for using use case paths to improve collaboration between business and technical teams, create more comprehensive test coverage, and ensure faster, more reliable software delivery. Whether you're a developer, business analyst, or DevOps engineer, you'll leave with actionable insights for implementing this approach in your organization.

The session will provide an overview of accessibility testing methodologies, conformance levels, and tools that help organizations meet compliance standards, with a special focus on Salesforce’s approach to accessibility. We will discuss strategies for ensuring digital products are accessible, explore cutting-edge trends in accessibility testing, and provide valuable resources for further learning.

DevOps is not just about code; it is about collaboration. Yet, when deployments break, teams often blame developers, admins, or bad data without a clear solution. In this engaging and non-technical session, we will explore how messy data creates friction in DevOps workflows, why no one truly owns the problem, and how teams can work together to prevent data disasters. Through real-world stories, humor, and practical takeaways, you will learn how to bridge the gap between technical and non-technical teams and make data a priority without the finger-pointing.

In this presentation, we will explore how to simplify DevOps in Salesforce Industries using the Omnistudio CLI (VBT) tool and IDX Workbench. Learn how to efficiently set up projects, automate processes, and manage deployments with Omnistudio CLI’s YAML file configurations and IDX Workbench’s intuitive GUI. A live demo will demonstrate how to interact with these tools, showcasing how to effectively manage and deploy Salesforce Industries projects with ease and speed.

Is your Salesforce backlog overwhelming, with stakeholders losing confidence and technical debt piling up? Through a real-world nonprofit case study, learn how to tackle an overwhelming list of competing priorities and create order from chaos. This session walks through practical strategies for prioritizing technical debt, creating a viable roadmap for system optimization, and implementing solutions that rebuild trust in your Salesforce instance. You'll learn proven methods for analyzing system health, establishing governance frameworks, and managing stakeholder expectations while tackling your backlog.

Trying to develop or improve a release management process for your team (or just you)? Trying to understand what are the essential factors for a successful release and how to survive when it is not? Give release management its due and context within the greater team and operations. Let's break it down so you own this process and your role. Learn to advocate for you and your team's needs in process improvements.

DevOps, ALM, and release strategies can seem daunting, especially for admins with limited resources. And while building and testing in sandboxes is a best practice for releasing updates, getting started can feel overwhelming. In this session, we'll cover test environment basics, their importance, and how to use them effectively as a Salesforce admin. I'll share how our team evolved our sandbox and release strategy, along with tips, tricks, and tools we've discovered. By the end, you'll be equipped to elevate your Salesforce sandbox and release management practices with confidence.

Agentforce can be a game-changer for AI-powered Salesforce interactions, but AI hallucinations can erode trust and impact business outcomes. In this session, you'll learn the five most common causes of Agentforce hallucinations, how to assess your data to identify risks, and actionable strategies to ensure data readiness for effective agent interactions.